Many of the banks subscribe to identity services from the operators such as Vodafone. When you call from a mobile phone Vodafone can send the bank information about you. Was the sim changed recently, how long have you had that number, the post code of the caller etc. based on this information the bank can risk assess your call. All via APIs,
No SIM changes or any other mobile faux pas. The details of the transfer were already set-up and been used successfully before. I had voice recognition on the account.
I think they're being overwhelmed by the volume of fraud.
Sounds exactly like my First Direct experiences which happened so consistently I moved to Starling. after 31 years. This move was of course suggested by you. I could not be more delighted. Thank you. Almost one year in, they have proved superb. I am now about to transfer my Barclays business account to them too! Suggest you do the same with Santander.
Many of the banks subscribe to identity services from the operators such as Vodafone. When you call from a mobile phone Vodafone can send the bank information about you. Was the sim changed recently, how long have you had that number, the post code of the caller etc. based on this information the bank can risk assess your call. All via APIs,
No SIM changes or any other mobile faux pas. The details of the transfer were already set-up and been used successfully before. I had voice recognition on the account.
I think they're being overwhelmed by the volume of fraud.
Sounds exactly like my First Direct experiences which happened so consistently I moved to Starling. after 31 years. This move was of course suggested by you. I could not be more delighted. Thank you. Almost one year in, they have proved superb. I am now about to transfer my Barclays business account to them too! Suggest you do the same with Santander.
Have started the process Jeff. You're absolutely right.